Rights and Obligations

Consumer rights include

  • Access to reliable, clean and safe services;
  • Accurate and timely bills;
  • Advance notice on supply interruption;
  • Access to fair, courteous and expeditious complaint resolution;
  • Privacy and confidential information respected and protected.

Consumer obligations include

  • Pay bills in full, promptly and honestly;
  • Observe the terms of contract;
  • Use utility services responsibly;
  • Report promptly in case of emergencies;
  • Report infrastructure vandalism.