Consumer rights include
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Access to reliable, clean and safe services;
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Accurate and timely bills;
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Advance notice on supply interruption;
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Access to fair, courteous and expeditious complaint resolution;
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Privacy and confidential information respected and protected.
Consumer obligations include
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Pay bills in full, promptly and honestly;
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Observe the terms of contract;
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Use utility services responsibly;
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Report promptly in case of emergencies;
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Report infrastructure vandalism.