Rights and Obligations
ZURA receive and investigate complaints from consumers against licensed utilities and educate consumers on their rights, obligations.
Complaints and Resolution of Disputes
ZURA attends to complaints against a supplier of regulated goods or services in relation to any matter connected with the supply, possible supply or proposed supply of goods or services...
The Authority issues guidelines to Consumers on how to initiate a complaint, the rights and obligations of consumer and how to fill a Complaint Form. The Authority maintains a Complaints Register for all regulated sectors.
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