Customer Service

Rights and Obligations

ZURA receive and investigate complaints from consumers against licensed utilities and educate consumers on their rights, obligations.

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Complaints and Resolution of Disputes

ZURA attends to complaints against a supplier of regulated goods or services in relation to any matter connected with the supply, possible supply or proposed supply of goods or services...

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Complaints Register

The Authority issues guidelines to Consumers on how to initiate a complaint, the rights and obligations of consumer and how to fill a Complaint Form. The Authority maintains a Complaints Register for all regulated sectors.

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Licensing

Download License Forms

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