Who can file a Complaint
Complaints should be reported within a specified time limit which will enable service provider to be accountable. A complaint lodged after the time limit will not be considered, hence consumer end up losing their right to quality service or goods. The main reason for setting time limit is to enable the Authority to act on time, to collect evidence which will help in resolving the matter with integrity.
The Authority issues guidelines to Consumers on how to initiate a complaint, the rights and obligations of consumer and how to fill a Complaint Form. The Authority maintains a Complaints Register for all regulated sectors.
Steps to filing a Complaint
Electricity
Consumers should first of all, contact the Electricity service provider, if the service provider does not satisfactorily solve the problem you may then proceed to file a complaint with ZURA
Water and Sanitation
Consumers should first of all, contact the Water service provider, if the service provider does not satisfactorily solve the problem you may then proceed to file a complaint with ZURA
Petroleum
All complaints should be reported straight to ZURA
LPG
All complaints should be reported straight to ZURA
Register a Complaint
To register a complaint, please fill up the form and email it to info@zura.go.tz
